Frequently asked questions

How do I get a sketch?


STEP 1 - Fill out the form on the GET STARTED page. This form helps give our artist all the information they need to create your sketch. Here you will upload your photos of your pet(s) and provide information such as name, age, and any other information that you would like to share with us. STEP 2 - Pay the starting fee. The starting fee of $50 tells our artist to begin drawing. This fee goes to supporting our artist and our page and makes sure that we have the funds to continue to offer our service to you. STEP 3 - Review the proof. Once our artist completes your sketch, they will email you a proof for review. We want to be sure you absolutely love your sketch, so please do not hesitate to make suggestions for ways to make the sketch perfect! STEP 4 - Purchase product on Market Place Once the mug, poster, etc. is complete, we will upload your product into the MARKET PLACE for you, your family, and your friends to purchase.




Can I buy a mug of a friend's dog?


Absolutely! Just visit our MARKET PLACE and browse all the pups, cats, and other animals that we have drawn. Feel free to make a purchase of any of the products available in the Market Place.




What if I do not like my Sketch?


Customer satisfaction is our top priority, and we want you to absolutely love the sketches that we create! This is why we will send you a DIGITAL PROOF of the sketch for your review. Here you can request changes if the drawing is not of your liking.




Can I get a refund if I do not like my Sketch?


Our artist works very diligently to produce a drawing that best celebrates your furry friend. Unfortunately, due to the time involved to produce these drawings, we cannot offer refunds. If you do not like the end product. We will, however, work with you to update the drawing in hopes that we can fix whatever concerns you may have. If in the end you are still unhappy with your drawing, please reach out to us via email at thepupmugproject@gmail.com to discuss alternate solutions.




What is your turn around time?


Due to a large influx of requests, our turn around time can vary anywhere from 2 weeks to a couple of months. If you are hoping to receive your drawing by a certain date, please reach out to us via email at thepupmugproject@gmail.com and we will work with you to see what is possible




Can I do more than one pet?


We love doing group photos! Just let us know how many pets you want in the order form and we will work to fit them all on in! Please note that, due to the complexity of the drawings, and to make sure each pet gets the detailed attention they require, each additional animal requires an additional $50/pet.




What animals can you draw?


All of them! Send us your fur babies or scale babies and we will do our best to capture their unique character in our sketches.




Can you draw people?


Currently, we only draw animals.




What makes The Pup Mug Project different from apps and other websites?


Here at The Pup Mug Project, we do not use filters or cut any corners, all drawings are started from scratch with the goal of providing a one-of-a-kind sketch that captures the full character of your pet. Our process involves a hand-drawn technique in lieu of a digital adaptation of your image. We believe this gives the drawings a personal touch that captures your pup's personality. We do not offer "generic" designs because each pet deserves our full attention. We want to properly celebrate your best friend, therefore we strive to provide you a sketch that no one else can provide. Finally, supporting no-kill shelters is a huge motivator for us. We believe all animals deserve a chance at their best lives. We cannot speak to other similar services; however, for us, supporting shelters is a big part of why The Pup Mug Project exists.




How much do you donate per order?


A percentage of every purchase made on The Pup Mug Project is donated to animal shelters across the US. The actual percentage varies per order. As of 2019, we have raised a total of $267 to support no-kill animal shelters. This averages to around 15% of our total profits. Our goal for 2020 is to double our 2019 donations, and we are counting on you guys to help! If you do not have a pup and are looking to just support our cause, you can visit our tip site to donate directly to our page.




Can I watch you draw my dog?


So glad you asked! We have recently set up a Twitch streaming channel: twitch.tv/thepupmugproject, and plan on doing live sketches weekly! Click subscribe on our channel to be alerted when we are streaming. If you would like to see your dog sketched live on our steam, request it within your order form, and we will work towards accomplishing this! DISCLAIMER: We cannot promise your dog will be featured on our channel, but we will try if requested. Our first priority is completing your drawing in a timely manner, and thus not all dogs will be featured on our stream.




Who is The Pup Mug Project


You can read all about Zack and the creation of The Pup Mug Project on our ABOUT page!





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